Privacy policy
Last updated: June 11, 2026
At Willenor, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or otherwise interact with our services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
To provide and improve our services, we may collect certain information when you interact with our store.
This may include:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Order and Transaction Information
- Purchase history
- Payment confirmation details
- Order fulfillment information
- Returns, exchanges, and refund records
Account Information
- Login credentials
- Account preferences and settings
Communications
- Customer support inquiries
- Feedback, reviews, and correspondence with us
Device and Website Usage Information
- IP address
- Browser type
- Device identifiers
- Operating system information
- Website activity and interactions
How We Collect Information
Information may be collected in several ways, including:
- Directly from you when you place an order, create an account, subscribe to updates, or contact us
- Automatically through cookies and similar technologies when you browse our website
- Through service providers that assist with payment processing, fulfillment, shipping, analytics, marketing, and customer support
- From third-party partners where permitted by applicable law
How We Use Your Information
We use personal information to operate our business, provide our services, and improve your experience with our store.
This may include:
Order Processing and Customer Service
- Processing and fulfilling orders
- Arranging shipping and delivery
- Managing returns, refunds, and exchanges
- Maintaining customer accounts
- Responding to inquiries and support requests
Service Improvements
- Improving website functionality and performance
- Understanding how customers interact with our services
- Enhancing the overall shopping experience
Marketing and Communications
- Sending order confirmations and shipping updates
- Providing important service-related notifications
- Sending promotional communications where permitted by law
- Personalizing content and offers
You may unsubscribe from marketing communications at any time by following the instructions included in those communications.
Security and Fraud Prevention
We may use information to:
- Verify transactions
- Detect and prevent fraudulent activity
- Protect customer accounts and business operations
Legal Compliance
We may process information when necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our policies, agreements, and terms
How We Share Information
To operate our business and provide our services, we may share information with trusted third parties, including:
- Shopify and related platform providers
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Analytics and marketing service providers
- Government authorities where required by law
We do not sell personal information for monetary compensation.
Shopify Platform
Willenor is powered by Shopify. Shopify may process certain information to support store operations, payment processing, security, and platform functionality.
For additional information about Shopify's privacy practices, please refer to Shopify's Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate and maintain our website
- Remember customer preferences
- Analyze website traffic and performance
- Improve user experience
- Support advertising and marketing activities
Most web browsers allow you to manage or disable cookies through browser settings. Please note that certain website features may not function properly if cookies are disabled.
Children's Privacy
Our Services are not intended for individuals who have not reached the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so appropriate action can be taken.
Data Security and Retention
We take reasonable administrative, technical, and organizational measures to help protect personal information and maintain the security of our systems.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to:
- Provide our services
- Fulfill legal and regulatory obligations
- Resolve disputes
- Enforce agreements and policies
Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Receive a copy of your information
- Object to certain processing activities
- Withdraw consent where applicable
- Opt out of targeted advertising where permitted by law
To exercise any applicable rights, please contact us using the information provided below.
International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by law, appropriate safeguards are implemented to help protect personal information involved in international transfers.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or regulatory requirements.
Any updates will be posted on this page together with the revised Last updated date.
Contact Information
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
Store Name: Willenor
Legal Representative: Tonshad Culpepper
Email: admin@willenor.shop
Phone: +1 (813) 803-2281
Business Address: 5713 Legacy Cres PI, Riverview Florida 33578, United States